Privacy Policy

Parcel Pro is committed to protecting our customers' privacy. Parcel Pro does not sell, rent or trade any information about our customers to third parties for marketing purposes. Parcel Pro does not currently use customer information for its own marketing purposes, however customer information may be used in this manner in the future.

Please also see the Parcel Pro Terms and Conditions for limitations of liability, disclaimers of warranty, and general terms and other information relating to Parcel Pro services.

Shipping

Parcel Pro collects and stores information about packages shipped with us so that we can provide services and information in an efficient manner. We collect telephone numbers and e-mail addresses so that we can contact the shipper, recipient or addressee to resolve questions or provide shipment status reports. Information provided as part of a shipping transaction is a record of a business transaction, and it may not be altered after the transaction is complete. We retain customer information for business purposes such as providing proof of delivery and resolving claims, and as required by government regulation. We use information about our customers and their shipments for our own business purposes, including setting prices, establishing credit, billing, and to comply with legal and governmental requirements.

Information Security

We take appropriate steps to protect customer information from unauthorized access by persons inside and outside Parcel Pro. Access to customer information is limited to Parcel Pro employees who need to know that information to perform their duties.

The Parcel Pro Web Site Open and Restricted Areas

Users can visit most areas of the Parcel Pro web site without providing any information. However, some parts of the web site require that users identify themselves by logging in before they can gain access. We maintain records of these log-ins.

Cookies

The Parcel Pro web site does use cookies.

Hosting site

Parcelpro.com is hosted at a top-rated web hosting company, selected based on their outstanding security. They provide a fully redundant BGP-enabled Cisco-powered network, and they partner with Dell, Microsoft and HP to provide high performance, reliable servers, and 24/7 support. Our website is protected by award winning firewalls and other intrusion detection mechanisms.

Encryption

The Parcel Pro web site utilizes industry standard 128bit SSL (Secure Socket Layer) to protect against unauthorized viewing or tampering.

Customer Profiles

When you register as a Parcel Pro customer, we will ask you to create a profile that includes personally identifying information such as your name, address, telephone number, e-mail address, and certain information about your business and your use of Parcel Pro services. Information gathered will not be stored on computers that are publicly accessible. Registered users can review, modify, or delete the information previously provided by editing their profile. Some edited or deleted information may remain accessible by us in backup files and deletion logs. Parcel Pro website neither collect nor store credit information on our website.

Links to Other Web Sites

The Parcel Pro web site does not currently link to any third party web sites, however such links may be added in the future. If such links are added, they are provided as a convenience to our customers, and are not intended as an endorsement of the company or web site we link to. Parcel Pro is not responsible for the privacy policies or practices, or the content of such web sites.

Consent To Receive E-Mail from Parcel Pro

When you register as a Parcel Pro customer, we may ask if you would like to receive occasional e-mail from Parcel Pro containing information and updates about our services. You may elect to receive these e-mails, or not.

Assent To Privacy Policy

Your use of this web site signifies your assent to the Parcel Pro Privacy Policy. We reserve the right to add, remove, or modify portions of this policy at any time by posting the revised policy on our web site. Please check this page periodically for changes.

Contacting Parcel Pro

Our main office contact information is:

Parcel Pro, Inc. 1867 Western Way Torrance, CA 90501

Contact Information

  • Phone: 888.683.2300
  • Email: customerservice@parcelpro.com
  • Sales: sales@parcelpro.com
  • Accounting: accounting@parcelpro.com
  • Technical Support: techsupport@parcelpro.com
  • Remote Help: Click here to login in