File a Claim
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File a Claim

Have a problem with a package? No worries. We’ll help you with the process. 

Coming Mid-May

Great news! In mid-May, you will be able to submit and manage claims directly from the Parcel Pro system.

How Does the Claim Process Work?

Let's take the stress out of shipping claims. Here's how:

Help Us Help You
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Help Us Help You
  • Notify us as soon as possible of the loss.
  • To process your claim timely, submit supporting documentation at the time of claim submission.
  • Retain damaged merchandise and packaging and submit multiple photos of the contents, exterior and interior packaging, and the label.
  • Provide accurate contact details when you submit your claim so we can follow up promptly if there are any questions.

Additional Information 

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Take Advantage of the Online Claims Process

Claims are easily submitted through the Parcel Pro platform.  Simply identify the shipment for which you want to start a claim and answer a few questions about your shipment.

  • File claims immediately to help with potential recovery of the goods.
  • Account and shipment details will pre-populate for labels created on
  • Upload invoices, photos, and supporting documentation for your claim.
  • Ensure all merchandise and packaging materials are retained until the claim has been finalized, as it may be required for inspection.
  • Get up to date status of your claim online.
  • Connect directly with your assigned adjuster. 
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Help Reduce Losses

Shipping high-value goods can be a risky proposition. Following a few best practices can help reduce the risk of loss, damage and fraud. 

  • Ensure a signature option is selected when shipping to a residence
  • Double-box your items, using new packaging materials
  • Track your packages diligently and report a loss immediately to aid in recovery efforts
  • Never reveal the contents of your shipment
  • Remove any branded markings, descriptive words or names on your packaging and label


The process should go quickly if you have submitted your required documentation. If additional information is needed, a member of the team will notify you. Once your claim has been approved for payment, it will be paid in a timely manner. 

To process your claim timely, you will need to provide:

  • A copy of your invoice or memo
  • Photos of the shipment, packaging and label (for loss of contents and damages)
  • Any supporting documents to help with your claim, including video footage, police report, and more.
  • If a missing content claim or damage, the original carton, its contents, and all packaging materials must be retained until the claim has been finalized and the adjuster has stated they may be disposed

If there is a damage or missing contents claim you must retain the packaging until you are advised otherwise by your adjuster. 

If you experience a loss or damage, you must file a claim as soon as possible to help with potential recovery of the goods. 

Log into the Parcel Pro platform and navigate to the Claims tab and then Claims Status. Alternatively, you can contact our claims support team at 877-225-7625 or via email at