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File your claim via email.
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All your questions answered.
Services are offered through UPS and FedEx.
You may drop off your shipments at our office located at: Unit 1105-1106, 11/F, Tower A, Hung Hom Commercial Centre, 39 Ma Tau Wai Road, Hung Hom, Kowloon, Hong Kong. Our staff is available to assist you Monday – Friday 9:00 to 18:00.
Parcel Pro provides a pickup option while you are creating your label. The pickup date needs to be within 24 hours of the ship date, and you will need to provide 2-4 hours for the pickup window.
Customers receive bills twice monthly.
You can process your shipment through the Parcel Pro platform or use a UPS® or FedEx® shipping system, or you can contact our customer support team for assistance.
Documents include, but may not be limited to, the following:
A commercial invoice functions as a bill of sale between the seller and the buyer. The invoice shows country of origin, a full description of the product and its intended use, as well as its commercial value. One original and two copies are required for all international non-document shipments. You can create and print a commercial invoice with your label from the Parcel Pro platform.
To process your claim timely, you will need to provide:
For missing content claim or damage, the original carton, its contents and all packaging materials must be retained until the claim has been finalized and the adjuster has stated they may be disposed.