Help & Support
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Help & Support

Find responses to the most frequently asked questions.

Helpful Tools to Keep Your Business Soaring

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Submit a Claim

File your claim via email.

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Get a Quote

Ready to get started? Fill out our online form.

Parcel Pro FAQs

All your questions answered.

Contact the Parcel Pro office via email at or call +852 3102 0229 and we can discuss our service and set up an account for you.

Services are offered through UPS and FedEx.

You may drop off your shipments at our office located at: Unit 1105-1106, 11/F, Tower A, Hung Hom Commercial Centre, 39 Ma Tau Wai Road, Hung Hom, Kowloon, Hong Kong. Our staff is available to assist you Monday – Friday 9:00 to 18:00.  

Contact the Parcel Pro office via email at or +852 3102 0229.

Parcel Pro provides a pickup option while you are creating your label.  The pickup date needs to be within 24 hours of the ship date, and you will need to provide 2-4 hours for the pickup window.  

Customers receive bills twice monthly. 

Email us at and we can help you with your request.

International Shipping FAQs

You can process your shipment through the Parcel Pro platform or use a UPS® or FedEx® shipping system, or you can contact our customer support team for assistance. 

Documents include, but may not be limited to, the following:

  • An international waybill
  • Commercial Invoice
  • Bill of Lading
  • Packing List
  • Shipper’s Letter of Instructions (SLI)
  • Certificate of Origin
  • EEI/SED, also known as Electronic Export Information and Shipper's Export Declaration

A commercial invoice functions as a bill of sale between the seller and the buyer. The invoice shows country of origin, a full description of the product and its intended use, as well as its commercial value. One original and two copies are required for all international non-document shipments. You can create and print a commercial invoice with your label from the Parcel Pro platform.

Claims FAQs

To file a claim, please email our customer support at

To process your claim timely, you will need to provide:

  • A copy of your invoice or memo
  • Photos of the shipment, packaging and label (for loss of contents and damages)
  • Any supporting documents to help with your claim, including video footage, police report and more

For missing content claim or damage, the original carton, its contents and all packaging materials must be retained until the claim has been finalized and the adjuster has stated they may be disposed.

Our FAQs Didn't Do the Trick?
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Our FAQs Didn't Do the Trick?

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