Help & Support
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Help & Support

Find responses to the most frequently asked questions.

Helpful Tools to Keep Your Business Soaring

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Submit a Claim

File your claim via email and the team will get to work.

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Streamline Customs

Get hassle-free clearance through Parcel Pro’s affiliate UPSC (Thailand) Limited.

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Get a Quote

Ready to get started? Fill out our form and someone will be in touch.

Parcel Pro Account FAQs

Contact the UPS Capital (Thailand) Limited office via email at and we can discuss our service and set up an account for you.

Services are offered through UPS® and FedEx.®

You may drop off your shipments at our office located at: B1 Floor No. 43, Jewelry Trade Center Building, 919/498 Silom Road, Bangrak, Bangkok 10500, Thailand. Our staff is available to assist you Monday – Friday 9:00 to 18:00 and Saturday 10:00 to 16:00.

Yes, we offer pickups for your high-value shipments.  Please call our office to coordinate your scheduled pickup.

Customers receive bills twice monthly. 

International Shipping FAQs

You can process your shipment using a UPS® or FedEx® shipping system. Or, come to our service center, and we’d be happy to assist you. 

You can secure multi-modal, multi-carrier insured transportation for your high-value shipment by reporting your shipment details and values to UPS Capital (Thailand) Limited prior to the shipment’s departure. 

UPS Capital (Thailand) Limited offers specialized Customs clearance services for jewelers. Get expertise on classifying and clearing jewelry shipments and we can even help you e-file documentation for export and import clearance and oversee package presentation and release from Thai Customs. 

Documents include but may not be limited to the following:

An international waybill

  • Commercial Invoice
  • Bill of Lading
  • Packing List
  • Shipper’s Letter of Instructions (SLI)
  • Certificate of Origin
  • EEI/SED, also known as Electronic Export Information and Shipper's Export Declaration

A Commercial Invoice functions as a Bill of Sale between the seller and the buyer. The invoice shows country of origin, a full description of the product and its intended use, as well as its commercial value. One original and two copies are required for all international non-document shipments.

Claims FAQs

To file a claim, please email our customer support at

To process your claim in a timely manner, you will need to provide:

  • A copy of your invoice or memo.
  • Photos of the shipment, packaging and label (for loss of contents and damages).
  • Any supporting documents to help with your claim, including video footage, police report and more.

For a missing content claim or damage, the original carton, its contents and all packaging materials must be retained until the claim has been finalized and the adjuster has stated they may be disposed.

Our FAQs Didn’t Do the Trick?
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Our FAQs Didn’t Do the Trick?

Get in touch with the UPSC Thailand customer service team.