Help & Support
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Help & Support

Find responses to the most frequently asked questions.

Helpful Tools to Keep Your Business Soaring

Submit a Claim
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Submit a Claim

File your claim via email.

Get a Quote
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Get a Quote

Ready to get started?  Fill out our online form.

Account FAQs

Contact the Parcel Pro office via email at and we can discuss our service and set up an account for you.

Services are offered through UPS® and FedEx®.

You may contact the carrier directly or call our office to arrange your pickup. 

Customers receive bills monthly.

International Shipping FAQs

You can process your shipment using a UPS® or FedEx® shipping system or contact our customer support team for assistance. 

You can secure multi-modal, multi-carrier insured transportation for your high-value shipment by reporting your shipment details and values to Parcel Pro prior to the shipment’s departure. 

Documents include, but may not be limited to, the following:

  • An international waybill
  • Commercial Invoice
  • Bill of Lading
  • Packing List
  • Shipper’s Letter of Instructions (SLI)
  • Certificate of Origin
  • EEI/SED, also known as Electronic Export Information and Shipper's Export Declaration

A Commercial Invoice functions as a Bill of Sale between the seller and the buyer. The invoice shows country of origin, a full description of the product and its intended use, as well as its commercial value. One original and two copies are required for all international non-document shipments. 

Claims FAQs

To file a claim, please email our customer support at

To process your claim in a timely manner, you will need to provide:

  • A copy of your invoice or memo
  • Photos of the shipment, packaging and label (for loss of contents and damages)
  • Any supporting documents to help with your claim, including video footage, police report and more

For a missing content claim or damage, the original carton, its contents and all packaging materials must be retained until the claim has been finalized and the adjuster has stated they may be disposed.

Our FAQs Didn't Do the Trick?
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Our FAQs Didn't Do the Trick?

Get in touch with our customer service team.