All your questions, answered.
Services are offered through UPS.
You may request them directly from UPS or contact our support team to assist.
You can easily request a pickup through the UPS® website, or you can contact our support team.
You can process your shipment using the platform or use a UPS® shipping system.
Documents include but may not be limited to the following:
A Commercial Invoice functions as a Bill of Sale between the seller and the buyer. The invoice shows country of origin, a full description of the product and its intended use, as well as its commercial value. One original and two copies are required for all international non-document shipments. A Commercial Invoice can be printed with your label simply by selecting Create Commercial Invoice on section 8 of the create shipment page.
UPS account holders have the advantage of getting paperless commercial invoices submitted directly to Customs, which is faster and more efficient. This option is provided exclusively by UPS. You can either generate a paperless commercial invoice from the Parcel Pro shipping platform already on your letterhead with your signature added or upload your own commercial invoice. The invoice is transmitted by UPS to Customs for faster Customs processing.
To process your claim in a timely manner, you will need to provide:
If you have a missing content claim or damage, the original carton, its contents and all packaging materials must be retained until the claim has been finalized and the adjuster has stated they may be disposed.