Help & Support
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Help & Support

Find responses to the most frequently asked questions.

Helpful Tools to Keep Your Business Soaring

Submit a Claim
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Submit a Claim

File your claim via email.

Manage Returns
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Manage Returns

Log into the platform to create your shipping label and then email it to your customer.

Get a Quote
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Get a Quote

Ready to get started?  Fill out our online form.


All your questions, answered.

Contact the UPS Capital® office which offers Parcel Pro® Select services and we can discuss our service and set up an account for you. You can reach our team by phone +49 69 6630 8330 or email at

Services are offered through UPS.

You may request them directly from UPS or contact our support team to assist.

You can easily request a pickup through the UPS® website, or you can contact our support team.  

Call us at +49 69 6630 8330 or email us at and we can help you with your request.

Log into the Parcel Pro platform to create your shipping label as you normally would and email it to your customer. Have your customer prepare the required packaging and labeling instructions, then request a carrier pick up. See Packaging Instructions.

International Shipping FAQs

You can process your shipment using the platform or use a UPS® shipping system.  

Documents include but may not be limited to the following:

  • An international waybill
  • Commercial Invoice
  • Bill of Lading
  • Packing List
  • Shipper’s Letter of Instructions (SLI)
  • Certificate of Origin
  • EEI/SED also known as Electronic Export Information and Shipper's Export Declaration

A Commercial Invoice functions as a Bill of Sale between the seller and the buyer. The invoice shows country of origin, a full description of the product and its intended use, as well as its commercial value. One original and two copies are required for all international non-document shipments. A Commercial Invoice can be printed with your label simply by selecting Create Commercial Invoice on section 8 of the create shipment page.

UPS account holders have the advantage of getting paperless commercial invoices submitted directly to Customs, which is faster and more efficient. This option is provided exclusively by UPS. You can either generate a paperless commercial invoice from the Parcel Pro shipping platform already on your letterhead with your signature added or upload your own commercial invoice. The invoice is transmitted by UPS to Customs for faster Customs processing.

Claims FAQ

To file a claim, please email our customer support at  

To process your claim in a timely manner, you will need to provide:

  • A copy of your invoice or memo
  • Photos of the shipment, packaging and label (for loss of contents and damages)
  • Any supporting documents to help with your claim, including video footage, police report and more

If you have a missing content claim or damage, the original carton, its contents and all packaging materials must be retained until the claim has been finalized and the adjuster has stated they may be disposed.

Our FAQs Didn't Do the Trick?
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Our FAQs Didn't Do the Trick?

Get in touch with our customer service team.