Claims are reviewed as quickly as possible, once all required documentation is received. If additional information is needed, our team will contact you directly. 

While every business shipping claim is different, most require:

• Proof of shipment
• Evidence of the item’s value
• Photos of damage and packaging (for damaged parcel claims)

For lost parcel claims, additional proof of loss or non‑receipt may be required, depending on the circumstances of the shipment. This may include:

• Proof of loss
• Bill of landing
• Carrier or shipping company invoice

Yes. Retain all packaging until advised otherwise. Packaging may be required to support your damaged parcel claim, including photos.

Loss or damage should be reported immediately. Exact reporting and submission deadlines are outlined in our Terms and Conditions

You should submit a shipping claim as soon as you become aware that a shipment is delayed, lost, or damaged. You do not need to wait for the carrier’s investigation to be completed, as Parcel Pro can handle the investigation on your behalf.

Claims must be notified in writing immediately. In any event, no later than 30 days from the date the insurance coverage commenced. Alternatively, a maximum of 45 days applies only in cases where the shipment is returned following refusal of deliver.

You’ll receive email confirmation once your claim is received. If you don’t hear from us within five business days, contact: risksolutionsuk@ups.com

If damage is visible on delivery, take a picture of the package and note the issue on the waybill. Or ask the customer to send these details to you.

If damage is discovered after opening, submit a written complaint to the carrier as soon as possible.

This helps support your claim.

Each shipment requires its own individual shipping claim form.