Customer Support

Since its founding, Parcel Pro has focused on providing the highest level of personalized customer service. Whether you're inquiring about special shipping needs, tracking a package, or requesting coverage for your shipment, our friendly and professional customer service representatives always look forward to assisting you.

Experience You Can Depend On

Parcel Pro's customer support in shipping and risk management procedures are built on years of experience doing one thing: shipping high value packages for the jewelry, wristwatch and collectibles industries. Our expertise has allowed us to tailor our services to meet your unique shipping needs.

Preferred Customer Care with Carriers

As a strategic account with the carriers ( UPS and FedEx), we are able to provide assistance and communication with the carriers. This enhanced relationship allows Parcel Pro to provide greater insight on service issues and delivery updates.

Claims Services

Parcel Pro offers assistance with the claims process through notification of carriers, document gathering, and communication with insurance underwriters. Our claims procedures are streamlined for efficiency and quick processing.

Armed Guard Delivery and Pick Up

We service the New York, Los Angeles, San Francisco and Miami jewelry districts with armed pickup and delivery service. This allows for a later pick up service then the carriers can comply with, and adds more securing to your shipments on the outbound and inbound portions of transit.

Strategic Locations

With sales and service offices located in the major jewelry districts of New York, Los Angeles, San Francisco, Miami, Honk Kong, Tokyo and Singapore, we provide local customer service, armed pick-ups, and deliveries.

Contact Information

  • Phone: 888.683.2300
  • Email: customerservice@parcelpro.com
  • Sales: sales@parcelpro.com
  • Accounting: accounting@parcelpro.com
  • Technical Support: techsupport@parcelpro.com
  • Remote Help: Click here to login in