File a Claim

Close up of hands placing a label on a package

File a Claim

Have a problem with a package? No worries. We’ll help you with the process. 

Log In

How Does the Claim Process Work?

Let’s take the stress out of shipping claims. Here’s how:

Close up of a female opening a box full of white tissue paper
  • Checkmark Icon

    Log In to The Parcel Pro® Platform

    Follow the process to log into the platform and navigate to the Claims menu. Enter your tracking number on the search bar, then select File a Claim. 

  • Checkmark Icon

    Provide Some Details About the Package

    Tell us about the package, including the contents and the value of the goods. 

  • Checkmark Icon

    Support Your Claim with Additional Documentation 

    Items such as receipts, invoices and purchase orders can help support your claim. Include photos for any damage or missing contents claim.  

  • Checkmark Icon

    File your Claim

    Submit your claim and the team will get to work!

Log In

Take Advantage of the Online Claims Process

Claims are easily submitted through the Parcel Pro platform. Simply identify the shipment for which you want to start a claim and answer a few questions about your shipment.

  • File claims immediately to help with potential recovery of the goods
  • Account and shipment details will pre-populate for labels created on ParcelPro.com
  • Upload invoices, photos, and supporting documentation for your claim
  • Ensure all merchandise and packaging materials are retained until the claim has been finalized, as it may be required for inspection
  • Get up to date status of your claim online
  • Connect directly with your assigned adjuster

Help Reduce Losses

Shipping high-value goods can be a risky proposition. Following a few best practices can help reduce the risk of loss, damage and fraud. 

  • Ensure a signature option is selected when shipping to a residence
  • Double-box your items, using new packaging materials
  • Track your packages diligently and report a loss immediately to aid in recovery efforts
  • Never reveal the contents of your shipment
  • Remove any branded markings, descriptive words or names on your packaging and label
Get Packaging Tips

FAQ

The process should go quickly if you have submitted your required documentation.  If additional information is needed, a member of the team will notify you. Once your claim has been approved for payment, it will be paid in a timely manner.

To process your claim timely, you will need to provide:

  • A copy of your invoice or memo
  • Photos of the shipment, packaging and label (for loss of contents and damages)
  • Any supporting documents to help with your claim, including video footage, police report, and more.
  • If a missing content claim or damage, the original carton, its contents, and all packaging materials must be retained until the claim has been finalized and the adjuster has stated they may be disposed

If there is a damage or missing contents claim you must retain the packaging until you are advised otherwise by your adjuster. 

If you experience a loss or damage, you must file a claim as soon as possible to help with potential recovery of the goods. 

Log into the Parcel Pro platform and navigate to the Claims tab and then Claims Status. Alternatively, you can contact our claims support team at 877-225-7625 or via email at parcelproclaims@ups.com.