Customer Stories

More Time for Business

Parcel Pro makes shipping CRM Jewelers’ designer watches a cinch.

Close up of a gold and leather watch

They say time is priceless but for CRM Jewelers of Miami, time can have a $300,000 price tag. With increasing sales, CRM Jewelers needed an insured shipping provider experienced in handling luxury goods for their new orders, repairs and returns. Since this Miami-based family-operated retailer’s shipments use different carriers, they also needed a partner who could protect packages regardless of the parcel carrier.  

The Challenge

Safely shipping high-value orders and returns

“Sometimes we’re shipping five to six packages a day, with the value of packages ranging from $7,000 to $400,000 or more. That kind of volume comes with risks,” said Betty Marcelin, operations and accounting manager, CRM Jewelers. 

The Solution

A helpful, easy-to-use online shipping platform reduces risks—and saves time and money

Parcel Pro helped CRM create a bundled solution including multi-carrier insured transportation and lower carrier rates for its domestic and international shipments. The solution includes a best-in-class online shipping platform that allows CRM to easily manage accounts, create shipping labels, send insured shipping labels to customers and arrange for a pick-up service online. “It’s very easy for me to work with Parcel Pro,” said Betty. “I call them anytime I have an issue.”

The Result

Peace of mind with an insured shipping provider that offers excellent customer service

A few years ago, CRM had to file a lost package claim. The claim was handled easily through Parcel Pro’s centralized claims team, providing a streamlined approach to filing. “It’s worth the peace of mind,” Betty said. “They do the investigating, so I don’t have to call multiple places.”

Learn more about the Parcel Pro platform.


Related Stories

Customer Stories

Premier Gem

Read how Premier Gem ensures its diamonds make it to its celebrity clientele.

Customer Stories

Master Siam

Parcel Pro® Select helps Master Siam keep its bold delivery promise.

Customer Stories

Aria Gems

Read how Parcel Pro helps navigate Aria Gems challenging supply chain journey.

Customer Stories

Days Jewelers

Read how Parcel Pro solves Day’s Jewelers multi-store billing and shipping puzzle.

Customer Stories


Read how Parcel Pro makes shipping CRM Jewelers’ designer watches a cinch.