Customer Stories

More Time for Business

Parcel Pro makes shipping CRM Jewelers’ designer watches a cinch.

Close up of a gold and leather watch

They say time is priceless but for CRM Jewelers of Miami, time can have a $300,000 price tag. With increasing sales, CRM Jewelers needed an insured shipping provider experienced in handling luxury goods for their new orders, repairs and returns. Since this Miami-based family-operated retailer’s shipments use different carriers, they also needed a partner who could protect packages regardless of the parcel carrier.  

The Challenge

Safely shipping high-value orders and returns

“Sometimes we’re shipping five to six packages a day, with the value of packages ranging from $7,000 to $400,000 or more. That kind of volume comes with risks,” said Betty Marcelin, operations and accounting manager, CRM Jewelers. 

The Solution

A helpful, easy-to-use online shipping platform reduces risks—and saves time and money

Parcel Pro helped CRM create a bundled solution including multi-carrier insured transportation and lower carrier rates for its domestic and international shipments. The solution includes a best-in-class online shipping platform that allows CRM to easily manage accounts, create shipping labels, send insured shipping labels to customers and arrange for a pick-up service online. “It’s very easy for me to work with Parcel Pro,” said Betty. “I call them anytime I have an issue.”

The Result

Peace of mind with an insured shipping provider that offers excellent customer service

A few years ago, CRM had to file a lost package claim. The claim was handled easily through Parcel Pro’s centralized claims team, providing a streamlined approach to filing. “It’s worth the peace of mind,” Betty said. “They do the investigating, so I don’t have to call multiple places.”

Learn more about the Parcel Pro platform.


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