Customer StoriesMore Time for Business
Parcel Pro makes shipping CRM Jewelers’ designer watches a cinch.
They say time is priceless but for CRM Jewelers of Miami, time can have a $300,000 price tag. With increasing sales, CRM Jewelers needed an insured shipping provider experienced in handling luxury goods for their new orders, repairs and returns. Since this Miami-based family-operated retailer’s shipments use different carriers, they also needed a partner who could protect packages regardless of the parcel carrier.
Safely shipping high-value orders and returns
“Sometimes we’re shipping five to six packages a day, with the value of packages ranging from $7,000 to $400,000 or more. That kind of volume comes with risks,” said Betty Marcelin, operations and accounting manager, CRM Jewelers.
A helpful, easy-to-use online shipping platform reduces risks—and saves time and money
Parcel Pro helped CRM create a bundled solution including multi-carrier insured transportation and lower carrier rates for its domestic and international shipments. The solution includes a best-in-class online shipping platform that allows CRM to easily manage accounts, create shipping labels, send insured shipping labels to customers and arrange for a pick-up service online. “It’s very easy for me to work with Parcel Pro,” said Betty. “I call them anytime I have an issue.”
Peace of mind with an insured shipping provider that offers excellent customer service
A few years ago, CRM had to file a lost package claim. The claim was handled easily through Parcel Pro’s centralized claims team, providing a streamlined approach to filing. “It’s worth the peace of mind,” Betty said. “They do the investigating, so I don’t have to call multiple places.”
Learn more about the Parcel Pro platform.
Read how Premier Gem ensures its diamonds make it to its celebrity clientele.
Parcel Pro® Select helps Master Siam keep its bold delivery promise.
Read how Parcel Pro helps navigate Aria Gems challenging supply chain journey.
Read how Parcel Pro solves Day’s Jewelers multi-store billing and shipping puzzle.
Read how Parcel Pro makes shipping CRM Jewelers’ designer watches a cinch.